"travel Insurance Claims Made Easy: A Step-by-step Guide For Australians"

  "travel Insurance Claims Made Easy: A Step-by-step Guide For Australians" - Get coverage for travel inconvenience and medical expenses (including pre-existing medical conditions and COVID-19) on your next vacation.

Travel with confidence and rediscover the world and find hidden gems in every city - because going off the beaten path is often the best way to fulfill your wanderlust. From untouched natural wonders to gastronomical secrets, make the most of your travel adventures and explore hidden gems with peace of mind knowing you're protected with Travel Insurance.

"travel Insurance Claims Made Easy: A Step-by-step Guide For Australians"

You never know what might happen when you travel. Whether it's a flight cancellation due to bad weather or injuries caused by an accident, our travel insurance can reduce your costs.

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24/7 medical emergency line: You can call (65) 6338 1222 for help in case of an accident or medical emergency anywhere in the world.

For existing policyholders who purchased Travel Insurance before 10 April 2023 and start their trip from 10 April 2023 onwards, please refer to our COVID-19 Travel FAQs for more information.

You can mention the maximum amount we will pay for each benefit section under the family cover during any one visit. Each insured person will only receive the maximum benefit for each insured person in the coverage schedule.

The cover for all the benefits in our travel insurance will only be effective when you are abroad except for the following:

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For Personal Accident, your cover starts when you leave the place you usually live or work (whichever is later) to start your journey, or three hours before the start date shown on your certificate of insurance, whichever is later. Cover ends:

Yes, our travel insurance will cover you against all travel related benefits except for any conditions arising from any of your pre-existing medical conditions¹. If you have a pre-existing medical condition, we recommend that you take up an Enhanced PreX plan that covers pre-existing medical conditions. For coverage of pre-existing medical conditions, see the PreX Enhanced Plans section.

The definition of pre-existing medical condition also applies to an injury or illness to a family member or traveling companion.

Recreational activities accessible to the general public/tourists such as bungee jumping, scuba diving, motorcycling (including pillion riding), horse riding, winter sports, water rafting are available on the cover in our standard policy terms.

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However, dangerous or professional sports and activities are not covered in our policy terms. You can contact us on 6788 6616 if you want to know if the activity you are participating in is covered.

If my own family, my father, my spouse and my child are traveling together, can I buy Family cover?

You may want to consider purchasing family coverage for yourself, your spouse and child, and adding your father as an insured. This can be done by selecting a plan for your Family cover and then adding insurance on the next page.

If my child is 18 years old this year, can I still insure him as a child? How much would the premium be?

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Yes, children older than 30 days but less than 21 years old can be insured as a child. You can refer to our premium menu found on our website for details.

You can purchase Child coverage under all plans or choose to upgrade to Adult coverage under the Classic, Deluxe, Enhanced PreX Basic and PreX Superior plans. Your child can be a policy owner if he/she is aged 16 years and above.

I will be traveling abroad for one year. Can I buy a travel insurance policy to cover me for one year?

You can take a travel insurance plan per trip for up to 180 consecutive days for the Classic, Deluxe and Preferred plan, and a maximum of 30 days for the Enhanced PreX plan. We cannot accept coverage for more than 180 consecutive days.

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No, your insured period must include your entire trip from the date of departure from Singapore to the date of arrival in Singapore.

Your insurance period will be automatically extended while you are abroad, at no extra cost for the first 14 days if:

Our policy covers people traveling abroad for business or pleasure. It is not intended to cover people traveling to seek medical treatment.

Yes, your travel insurance will reimburse you for the reasonable cost of emergency medical, surgical, hospital, dental and ambulance treatment recommended or requested by a medical practitioner for your treatment while you are abroad over, up to the limit shown in your plan's cover schedule or up to a period of up to 45 days from the date of first treatment, whichever comes first.

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Yes, we will pay for the necessary and reasonable costs of emergency dental treatment recommended or requested by a doctor for you to be treated while abroad, up to the amount shown in the cover schedule your plan or up to a period of up to 45 days from the date of the first treatment, whichever comes first.

Yes, our travel insurance will cover you for your specialist treatment costs as long as you receive your GP referral. This is for a period of up to 45 days from the date of first treatment or up to the contractual limits of the policy, whichever is earlier.

If I visit a doctor after returning to Singapore, will my policy cover me for the medical expenses I incur?

Yes, we will pay for the necessary and reasonable medical, surgical, hospital, dental and ambulance expenses for treatment and follow-up in Singapore recommended or requested by a medical practitioner, subject to the conditions are shown:

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Yes, you can seek medical treatment from a Chinese medicine practitioner or chiropractor as long as the practitioner is registered with the Board of Practitioners of Traditional Chinese Medicine (TCM) and has valid practicing certificates. You must do so within three days of your return to Singapore and have up to 30 days to continue the treatment.

Yes, you can be visited by one of your family members while you are in hospital abroad for at least three full days due to an injury or illness sustained during your trip and is not an adult member of the family with you at that time.

We will pay for reasonable economy class transport costs (for air, sea or land travel) and hotel accommodation costs for one family member to travel and accompany you or one traveling companion to stay together with you until you are certified medically fit by your doctor to continue your trip or return to Singapore or for up to 30 days from the date the trip ends, whichever what comes first.

Yes, we will pay the benefit for each total 24-hour period you are a hospital patient, up to the amount shown in your plan's cover schedule. This benefit ends once you leave the hospital abroad.

Filing A Travel Insurance Claim Made Easier

No, either or our assistance company will arrange and decide on the most suitable evacuation methods. It may include air ambulance, surface ambulance, regular air transport or any other suitable means. You can be sure that our decisions will be based solely on your severity and medical need.

Sending you a repatriation benefit covers the costs incurred in transporting and returning the insured's body back to Singapore or his home country. This is as long as death occurs as a result of an injury or illness that occurred while abroad.

You will be eligible to cancel your travel allowance under the following conditions, provided they occur within 30 days before you are due to depart:

You will be eligible to cancel your travel benefit under the following conditions if they occur before your departure from Singapore:

Health Insurance Plans

* Family member means your husband or wife, children, parents, brothers and sisters, parents-in-law, brothers-in-law, sisters-in-law, grandfather or grandfather, grandfather or grandfather-in-law, daughters-in-law, sons-in-law or grandchildren.

We will pay for the transport costs (air, sea or land travel) and accommodation costs that you have paid or agreed to pay under the contract and are not refundable (including a cancellation fee the passenger) up to your plan's benefit limit. You must first request a refund of prepaid expenses from the transportation or accommodation provider. We will reduce your claim by the amount refunded to you by the transport or accommodation provider.

If I cancel my trip two months before my departure date due to a serious illness, is it covered under my travel insurance?

No, you will only be covered under the Cancel your trip benefit from our travel insurance if you cancel your trip 30 days before the date of your departure from Singapore due to your serious illness.

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If I cannot travel due to work obligations and have to cancel my trip, is it covered under my travel insurance?

No, you will not be covered under our travel insurance as job guarantee is not one of our insured risks. However, you can cancel your policy and we will refund you the unused premium less an administration fee

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